This policy explains how cancellations and refunds work for GS Muzik Conservatory's courses, studio sessions and digital products purchased via gsmuzik.com.
1. Digital Products (E-books, Sample Packs, Presets)
- Because digital files cannot be "returned", purchases are non-refundable once delivered.
- Exceptions — we will gladly refund in full if you were charged twice for the same order, or if the product could not be delivered to you and we cannot resolve the delivery.
- If a file is corrupted or incomplete, contact us and we will replace it immediately.
2. Course Fees
- Before the batch starts — cancel any time up to 7 days before your batch begins for a full refund of fees paid (any payment-gateway charges may be deducted).
- Within the first week of classes — a pro-rata refund may be offered at our discretion, less a registration component.
- After the first week — fees are non-refundable; where circumstances warrant, we may offer a transfer to a later batch instead.
- If we cancel or materially reschedule a course and the new schedule does not work for you, you receive a full refund.
3. Studio Bookings
- Reschedule free of charge with at least 24 hours' notice.
- Cancellations with less than 24 hours' notice, or no-shows, may forfeit the booking amount.
- If we must cancel a session (equipment failure, emergency), you choose between a full refund and a priority rebooking.
4. How Refunds Are Processed
- Write to info.gsmcnellai@gmail.com or WhatsApp +91 87789 07611 with your payment reference.
- Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.